Refund & Return Policy

Applies to SchoolSpiritWearHQ

Made-to-order merchandise
Many items sold through SchoolSpiritWearHQ are printed or otherwise made after you place an order. Please review the product description, sizes, colors, personalization, and shipping details carefully before ordering.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, email contact@wearhqbrands.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos if possible. We will review the issue and, when appropriate, arrange a replacement, refund, or another remedy required by applicable law.

Change of mind and sizing
Because many products are made to order, returns or exchanges for buyer's remorse, an incorrect size selected at checkout, or a change of preference are generally not accepted, except where required by law or expressly stated on the product listing. This does not affect your legal rights if an item is defective, incorrect, or otherwise covered by consumer protection laws.

Cancellations and order changes
Contact us as soon as possible to request a cancellation or correction. Once a custom or print-on-demand order enters production, changes or cancellations may not be possible. We will tell you whether the order can still be changed.

Refunds and shipping
Approved refunds are generally issued to the original payment method. Your payment provider or bank controls when the funds appear. Where applicable, we will explain whether return shipping is needed and provide instructions before you send an item back. Do not mail an item without contacting us first.

Questions and exceptions
Email contact@wearhqbrands.com with your order number. We review requests individually and honor any additional remedies or cancellation rights required by applicable law. This policy applies to purchases placed through SchoolSpiritWearHQ and is administered by AJI-DSD INC.